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Once the order is confirmed, cancellation is not possible.


Upon receiving and inspecting your returned item, we will send you an email to confirm the receipt. We will then notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds:

If you haven't received your refund yet, please follow these steps:

Check your bank account again to ensure the refund hasn't been credited.

Contact your credit card company, as it may take some time for the refund to be officially posted.

Reach out to your bank, as there may be a processing time involved in posting the refund.

If you have completed these steps and still have not received your refund, please contact us at [care@mayofficialstore.com].

Sale Items:

Please note that only regular-priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.


Accessories cannot be returned or exchanged for change of mind, except where the item is faulty or defective.